Mission

Our mission is to provide quality tutoring and support for student learning. We empower students to become more confident in their abilities and overall knowledge.

About

C&J Resources is a tutoring program that provides a safe and interactive hands-on learning after-school space for students. We work with students of all ages to help them achieve their academic goals, retain new knowledge, boost confidence, and establish learning systems for long-term use.

Process:

During our sessions, we will first assist with homework. If the student does not have homework, we provide reading and math support aligned with the State of Alabama grade-level curriculum. Also, we encourage input from teachers and parent assist with. Along with our in-session activities, we send home interactive learning practice so students can practice their skills while they are away from us. We yield excellent results because our programs, practices, and procedures are all customized around the student's needs.

We reserve the right to withdraw services under the following conditions:
Non-payment of fees or continuous late payments of twice.
Consistent non-attendance or frequent cancellations without valid reasons.
Breach of the service agreement terms by the student or their guardians.
Inappropriate, disruptive, or abusive behavior towards tutors or staff/owner.
Legal or regulatory reasons that necessitate the discontinuation of services.

Refund Policy:

We DO NOT REFUND for ANY missed sessions.

Once academic tutoring has begun online or in-person there are no refunds.

Missed sessions can be made up within 30 days of missed sessions.

Tutoring sessions can only be rescheduled due to inclement weather closures.

A 2-week notice is required if you decide to discontinue tutoring. We do not require that you sign a long-term contract, however, we do suggest giving the process a semester to allow your child the time for growth and progress.

Payments:

Tutoring sessions may be paid hourly, or weekly and monthly.

A receipt for payment will be sent to the payee by email within 48 hours of payment.

The invoice to the payee is also considered a receipt once proof of payment is received by C&J Resources, LLC.

All tutoring programs are "Pay-as-go" month to month. This means there is no obligation to continue academic tutoring and there is no contract to sign.

The 30 day period for all tutoring programs begins with the first online or in-person tutoring session and payment will be due 30 days from the first online or in-person. session. Example: Your student starts academic tutoring on October 3rd. Therefore, your next payment is due November 3rd.

After the first month of tutoring, you will receive your next "Sales Invoice" for academic tutoring services to continue for another month. We try to send you the "Sales Invoice" 1-7 days before the due date. Payment is due within 72 hours after the due date. Failure to pay within 72 hours after the due date will result in immediate tutoring sessions being canceled unless payment arrangements have been discussed with the owner of C&J Resources.

Tutoring sessions DO NOT ROLLOVER TO THE NEXT PAYMENT PERIOD. You must use all the sessions you paid for within the 30 day payment cycle of the sessions.

All payments are due by 5:00 PM. A $75 late fee will be applied, with an additional $5 charged for each day the payment is late for hourly or weekly and monthly payments.

NO-SHOW POLICY

Students who are not present and are more than 15 minutes late are considered no-shows. If the Student is a no-show, he or she is still responsible for payment for the tutoring session. No discount or refunds shall be given in respect of lessons not attended by the student.

Pay-per-session clients must present payment for the session which he or she was a no-show and the following session in order for tutoring to continue.

Missed Sessions

Because the nature of the tutoring sessions is to improve academic performance it is pertinent that the student attends regularly and on time.

If there are 3 or more cancellations, no-shows, or tardiness in any 2-month time frame, the client will be charged a $35 Convenience Fee for each 2-month occurrence.

Diagnostic Testing

Diagnostic testing will be given when it is deemed necessary.

The diagnostic assessments will be administered by Let's Go Learn and paid by the expense of the client. $25 each subject (Math, and Reading) of the assessment.

The Let's Go Learn assessment is a thorough and reliable battery which will allow for planning lessons which target your child's specific needs.

Visit www.letsgolearn.com for more information.

Obligations of the Student

The student undertakes to assist the Tutor in identifying problem areas in which the student needs specific tutoring.

The student agrees to be prepared for every session by having all materials, utensils, homework, etc. ready and available in the designated tutoring location prior to the Tutor arriving.

The student agrees that assignments, exercises, or homework form an integral part of tutoring and undertakes to complete such work timely.

Obligations of the Parent/ Guardian

The parent/guardian undertakes to be responsible for the student's conduct and character during the tutoring sessions including promptness, respectful behavior, and staying on task.

The parent/guardian is responsible for initiating any communication with the tutor.

The parent/guardian is responsible for getting the student to the session on time and for picking up the student promptly as soon as the session has ended.

The parent/guardian agrees to ensure that the student has completed all work assigned by the tutor within the timeframe given.

Agreement of Payment:

Payment shall be made before the start of a tutoring session OR payment shall be made weekly/monthly in advance.